Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 423-396-3239 or make an appointment online!
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Last summer an auto repair shop on Little Debbie Pky as well as another auto repair shop close to Cleveland said their computer analysis revealed a need of AC compressor on my 2015 vehicle at tunes of a few K's. I was referred to Fausto's by a fellow at Auto Zone to get Fausto's analysis. Computer analysis revealed that the compressor was working fine but unit was overcharged with freon. Freon was put at proper level and oil put on compressor and issues were fixed! AC was cooling properly again. You could have told me I needed a new compressor and I would have believed you! Thank you Brianna and Fausto's and team for your concern, care, honesty and excellent service. I will be returning for ALL my car's needs.
I have been coming to Fausto's Power Garage for years, and have always found the service to be excellent. Saturn told me that my old Saturn would always burn a lot of oil. Fausto showed me what part needed to be replaced and fixed it. When my air-conditioning went out at 4:00 on a Friday, Fausto stayed late to get it fixed before the weekend. I can't say enough about the quality of their service.